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How hh178 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process deposits via DANA, OVO, or GoPay, and keep your session secure.

Account data only what's neededDANA, OVO, GoPay transaction recordsSecure data storage practicesYour right to access or delete dataContact us to update your records
hh178 How hh178 Handles Your Personal Information
HOW WE PROTECT DATA

Security, Cookies, Retention and Your Controls

Your account security is not abstract. Here is how we actually handle it across the four areas that matter most to you as an account holder.

Data Storage and Security

Account data is stored on servers with encryption at rest. Access is role-restricted — only staff handling your account or payment query can view your records, and access is logged.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and wallet preference. We do not use cookies to build advertising profiles or share browsing data.

How Long We Keep Your Data

We retain account records for as long as your account is active and for a period after closure as required by applicable law. Payment records linked to DANA, OVO, or GoPay are retained per transaction compliance requirements.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account data entirely. Deletion requests are processed after identity verification via your registered email or phone number.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable timeframe. Include your registered account email and the specific request so we can handle it accurately and without delay.

Team online

Live Chat

Open the live chat widget from your account dashboard. Identify your request as a privacy matter and our team will route it to the right person quickly.

Email Support

Send your data request to our support email address listed in your account profile page. Include your registered email and the action you are requesting.

Account Help Centre

The Help Centre in your account settings has a dedicated privacy and data section. Submit a ticket there for a written record of your request and our response.

Your Privacy Policy Questions, Addressed

These are the questions we hear most often about how we handle personal data at hh178. If your question is not here, reach out via live chat or the Help Centre in your account.

We collect your name, email address, and phone number at registration. We also record your device type and IP address during login to help verify it is really you accessing the account.

Only the data those payment processors need to complete your transaction is shared — typically a transaction reference and wallet ID. We do not share your full account profile with any payment provider.

Yes. Submit a data access request through the Help Centre in your account settings or by email. Include your registered email address and we will send you a summary of the data we hold.

Contact us via live chat or email with a deletion request. We will verify your identity using your registered email or phone, then process the deletion. Some records may be retained as required by applicable law.

We use functional and session cookies to keep your account working correctly. You can block non-essential cookies through your browser settings, but this may affect how your account session behaves.

We retain records for a period after account closure as required under applicable local law. Payment records linked to DANA, OVO, or GoPay transactions are kept for compliance purposes for the period those rules specify.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.